The Power Of You

Time Warner service window in East Rochester, New York
Time Warner service window in East Rochester, New York

We recently upped our Time Warner exposure by signing a contract for cable tv in addition to our internet access and digital phone. So this has been a new experience for us watching Breaking Bad in real time. But on Sunday night we sat down for episode three in the final season and we could not get our box to work. I tried unplugging it to reboot it and but it wouldn’t budge from the “b109” error message. I called TW and the message said the wait time was approximately forty-five minutes. I hung in there. The operator was not able to reboot through the cable either so she offered to set up a service call on Wednesday afternoon, three days away.

I had a sneaking suspicion that our cat had melted the circuitry. She is fifteen and looks for the warmest spot in the house to roost. So I took the box out to East Rochester and got in line with all the other hopelessly addicted users. The line grew out the door, literally, and just as it did one of the two clerks slid this big blue sign over her window and announced that she was gong to lunch. It was very theatrical.

I hung in there and when I got to the front of the line I found the clerk to be quite friendly and helpful, not at all what I expected. I came home, rebooted, watched a few rather unseemly messages, and then sat there with the sound off watching Manchester United play Chelsea to a 0-0 tie in their English Premier League game.

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